Frequently Asked Questions

Everything you need to know about bringing art and comfort into your home.

How long will it take for my order to arrive?

Standard shipping typically takes 5-10 business days depending on your location. Once your order is dispatched, you will receive a tracking link via email to monitor its journey.

What is your return policy for home decor items?

We offer a 30-day return window for most items. Products must be in their original packaging and unused condition. Please note that custom-made art or furniture may have specific return restrictions.

Do you offer international shipping?

Yes, we ship our home collections worldwide. Shipping costs and delivery times vary by country and will be calculated automatically at checkout.

What happens if my item arrives damaged?

We take great care in packaging, but if an item arrives damaged, please contact our support team within 48 hours of delivery with photos of the damage so we can arrange a replacement.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products sustainably sourced?

At Andy Okay, we prioritize ethical production. We work closely with artisans and manufacturers who utilize sustainable materials and fair labor practices to ensure your home looks good and feels good.